Terms of service

Last updated: June 22, 2026

Welcome to Anywhere Door 人意门.

Anywhere Door Sdn Bhd, trading as Anywhere Door 人意门 (“Anywhere Door”, “we”, “us”, or “our”), operates this website and online store at www.renyimen.my, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you visit, access, browse, purchase from, or otherwise use our Services. These Terms should be read together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our Website.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use or access our Services.

Section 1 - Access and Account

By using our Services, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any minor dependents to use the Services under your supervision.

To use certain parts of the Services, including placing an order, you may be required to provide information such as your name, email address, billing address, shipping address, contact number, and payment information. You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. You must not transfer, sell, assign, or license your account to another person.

Section 2 - Our Products

We make reasonable efforts to display our products, descriptions, images, colours, packaging, ingredients, and other details as accurately as possible.

However, product appearance may vary slightly due to screen settings, photography, packaging updates, seasonal availability, and handmade or small-batch production variations.

We do not guarantee that the appearance, colour, size, texture, packaging, or presentation of any product will be exactly the same as shown on the Website.

All product descriptions, prices, promotions, and availability are subject to change at any time without notice. We reserve the right to discontinue any product, limit product quantities, or restrict sales to any person, geographic area, or jurisdiction at our discretion.

Section 3- Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

Your order is not accepted until we confirm acceptance and payment has been successfully processed. We reserve the right to accept, reject, cancel, or amend any order at our discretion, including where there is a pricing error, stock issue, payment issue, suspected fraud, incorrect customer information, or delivery limitation.

Please review your order carefully before submitting it. Once an order is accepted and processing has begun, we may not be able to accommodate cancellation or amendment requests.

If we reject, cancel, or amend an order, we will attempt to notify you using the email address, phone number, billing address, or other contact details provided at checkout.

Your purchases are subject to our Refund Policy and Shipping Policy, as published on our Website.

You agree that purchases made through our Website are for personal or household use, gifting, or ordinary business gifting purposes, and not for unauthorised resale, redistribution, or export.

Section 4- Prices and Billing

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will be the price shown at the time your order is placed and reflected in your order confirmation, unless there is an obvious error.

Unless otherwise stated, prices do not include shipping fees, handling fees, taxes, customs charges, import duties, or other charges that may apply.

Prices shown on our Website may differ from prices offered in our physical store, through third-party platforms, at events, or during special promotions.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You also agree to promptly update your account and contact information so that we can complete your order and contact you when necessary.

You represent and warrant that:

You are authorised to use the payment method provided.
The payment information you provide is true, correct, and complete.
The payment will be honoured by your payment provider.
You will pay all charges incurred for your order, including product price, shipping fees, and applicable taxes or charges.

Section 5 - Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy, as published on our Website.

All delivery times are estimates only and are not guaranteed. We are not liable for delivery delays caused by courier providers, incorrect or incomplete delivery details, public holidays, weather conditions, peak seasons, operational disruptions, or events beyond our reasonable control.

We take reasonable care to pack products securely, especially cookies and fragile confectionery items. However, once the parcel is handed over to the courier or delivery provider, we cannot fully control how the parcel is handled during transit.

Risk in the products passes to you upon delivery to the delivery address or designated collection point, unless otherwise required by law. Ownership of the products remains with us until full payment has been received.

We currently offer delivery within Malaysia only, unless otherwise agreed by us in writing.

Section 6 - Refunds, Returns and Exchanges

Refunds, returns, and exchanges are subject to our Refund Policy, as published on our Website.

Due to the nature of food products, confectionery, cookies, festive gift sets, and perishable or consumable items, refunds or exchanges may be limited and will only be provided in accordance with our Refund Policy and applicable law.

Requests for refunds, returns, or exchanges must be made within the timeframe and conditions stated in our Refund Policy.

Section 7 - Intellectual Property

All content on our Website, including but not limited to text, product names, logos, trademarks, images, graphics, illustrations, photographs, designs, product packaging, videos, audio, icons, layout, and overall presentation, is owned by or licensed to Anywhere Door Sdn Bhd, its affiliates, licensors, or service providers.

These Terms allow you to access and use the Services for personal, non-commercial purposes only.

You must not reproduce, copy, modify, distribute, display, publish, download, store, transmit, sell, resell, exploit, or create derivative works from any part of the Services without our prior written consent.

The names, logos, product names, packaging designs, slogans, and brand elements of Anywhere Door 人意门 are trademarks or intellectual property of Anywhere Door Sdn Bhd or its affiliates or licensors. You must not use them without our prior written permission.

All other trademarks, logos, product names, and service names appearing on the Website belong to their respective owners.

Section 8 - Optional Tools

We may provide access to third-party tools or features through the Services.

You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations, conditions, or endorsement from us. We are not responsible for any loss, damage, or issue arising from your use of third-party tools.

Your use of third-party tools is at your own risk and discretion. You should review and understand the terms and policies of the relevant third-party provider before using such tools.

We may introduce new features, tools, or resources in the future. Such features will also form part of the Services and be subject to these Terms.

Section 9 - Third-Party Links

Our Website may contain links to third-party websites, payment providers, delivery partners, social media platforms, or other online services.

We are not responsible for examining, evaluating, or verifying the content, accuracy, privacy practices, security, legality, or reliability of any third-party websites or services.

If you access third-party links or platforms, you do so at your own risk. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

Section 10 - Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our Website are made directly between you and Anywhere Door Sdn Bhd.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale, purchase, product, delivery, refund, exchange, injury, damage, loss, or dispute between you and Anywhere Door Sdn Bhd.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Anywhere Door Sdn Bhd, to the extent permitted by applicable law.

Section 11 - Privacy Policy

All personal information collected through the Services is handled in accordance with our Privacy Policy, as published on our Website.

Because our store is powered by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide, protect, and improve the Services. Information you submit through the Services may be transmitted to Shopify and third-party service providers, including providers located outside Malaysia.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Section 12 - Feedback, Reviews and Submissions

If you submit, upload, post, email, message, or otherwise provide ideas, suggestions, feedback, reviews, proposals, photos, comments, or other content (“Feedback”), you grant us a worldwide, royalty-free, transferable, sublicensable, perpetual licence to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for any lawful purpose, including improving, promoting, and operating our Services.

You represent and warrant that:

You own or have the necessary rights to submit the Feedback.
Your Feedback does not infringe the rights of any third party.
Your Feedback is not false, misleading, unlawful, abusive, obscene, defamatory, or harmful.
Your Feedback does not contain viruses, malware, or harmful code.
We may, but are not required to, monitor, edit, or remove Feedback that we consider unlawful, offensive, misleading, inappropriate, or in breach of these Terms.

Section 13 - Errors, Inaccuracies and Omissions

There may occasionally be information on our Website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, stock availability, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders where any information is inaccurate, including after an order has been submitted.

We are not required to update, amend, or clarify information on the Website except as required by applicable law.

Section 14 - Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services:

For any unlawful, fraudulent, abusive, or malicious purpose.
To violate any applicable law, regulation, rule, or ordinance.
To infringe our intellectual property rights or the rights of others.
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person.
To submit false or misleading information.
To transmit viruses, malware, or harmful code.
To send spam, phishing messages, unsolicited promotions, or other unauthorised communications.
To impersonate another person or entity.
To collect or track the personal information of others.
To scrape, crawl, copy, extract, reproduce, sell, resell, or exploit any part of the Services without our permission.
To interfere with, bypass, or circumvent security features, access controls, robot exclusion headers, or other protective measures.
To use any automated tools, bots, scripts, spiders, scrapers, AI agents, or data extraction tools to access, copy, monitor, or interact with the Services without our written permission.

We reserve the right to suspend, disable, restrict, or terminate your access to the Services if we determine that you have violated these Terms.

Section 15 - Termination

We may terminate, suspend, or restrict your access to all or any part of the Services at any time, with or without notice, if we believe you have breached these Terms, engaged in fraud or misuse, or acted in a way that may harm us, our customers, our service providers, Shopify, or other users.

You remain liable for all amounts due up to and including the date of termination.

The sections relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination will continue to apply after termination.

Section 16 - Disclaimer of Warranties

The information presented on or through the Services is provided for general information purposes only. We do not warrant that such information is accurate, complete, current, or suitable for your particular purpose.

Except as expressly stated by us, the Services and all products offered through the Services are provided “as is” and “as available”, without warranties, representations, or conditions of any kind, whether express or implied, including warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by applicable law.

We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain disclaimers of warranties, so some of the above limitations may not apply to you.

Section 17 - Limitation of Liability

To the fullest extent permitted by law, Anywhere Door Sdn Bhd, its directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages arising from your use of the Services, any products purchased through the Services, errors or omissions in content, delays, interruptions, or any loss or damage incurred through use of the Services or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless Anywhere Door Sdn Bhd, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable legal fees, arising out of:

Your breach of these Terms or any policy incorporated by reference.
Your violation of any law or the rights of a third party.
Your access to or use of the Services.
Your misuse of the Website, products, account, or any related services.

We may control the defence and settlement of any claim at your expense, where permitted by law, and you agree to cooperate in the defence of such claims.

Section 19 - Force Majeure

We shall not be liable for any failure, breach, hindrance, or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control.

Such events may include, without limitation, fire, flood, accident, natural disaster, act of God, epidemic, pandemic, government action, law, regulation, order, labour dispute, shortage of labour, shortage of raw materials, supply interruption, courier or transit delay, customs delay, utility failure, internet or system disruption, or any other cause beyond our reasonable control.

If a force majeure event affects our ability to fulfil your order, we may delay fulfilment, partially fulfil the order, cancel the order, or provide a refund for products paid for but not delivered.

Where we have accepted multiple orders for the same or similar products and cannot fulfil all orders due to a force majeure event, we may decide, at our discretion and acting reasonably, which orders we are able to fulfil.

Section 20 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms and will not affect the validity and enforceability of the remaining provisions.

Section 21 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted on the Website, constitute the entire agreement between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 - Assignment

You may not transfer, assign, or delegate these Terms or any rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, restructuring, sale of business, or transfer of assets.

Section 23 - Governing Law

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of Malaysia.

You agree that any dispute, claim, or legal proceeding arising out of or relating to these Terms, the Services, or any purchase made through the Website shall be subject to the jurisdiction of the courts of Malaysia.

Section 24 - Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning or interpretation of these Terms.

Section 25 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates on our Website.

Where required by applicable law, we will provide notice of material changes. Your continued use of or access to the Services after changes are posted constitutes acceptance of the updated Terms.

Section 26 - Contact Information

Questions about these Terms of Service should be sent to us at:

Anywhere Door Sdn Bhd
Registration No.: 201801003641 (1265655-P)
84 Jalan Hang Jebat
75200 Melaka
Malaysia

Email: support@renyimen.my
Website: www.renyimen.my
Contact: +6016-6256296