Refund policy

Last updated: June 22, 2026

At Anywhere Door Sdn Bhd, we take care to prepare, pack, and deliver our products in good condition. Due to the nature of food products, confectionery, cookies, gift sets, and consumable items, all sales are generally final once an order has been confirmed, except in the limited circumstances stated below.

This policy applies to purchases made through the Anywhere Door online store at www.renyimen.my.

No Refunds or Exchanges for Change of Mind

We do not accept refunds, returns, exchanges, or cancellations for:

  • Change of mind

  • Change of interest or personal preference

  • Customer errors made during order placement

  • Incorrect product selection by the customer

  • Incorrect delivery address or contact details provided by the customer

  • Failure to collect or accept delivery

  • Products that have been opened, used, consumed, damaged after delivery, or not kept in their original condition

  • Preference-related issues such as taste, texture, sweetness level, or appearance, unless there is a confirmed product defect

Order Cancellation

Once an order has been confirmed and processing has started, we may not be able to cancel or amend the order.

If you have made an error in your order, please contact us immediately at support@renyimen.my. We may, at our discretion, assist with changes only if the order has not yet been processed, packed, shipped, or fulfilled.

Reporting an Issue

Customers are responsible for checking the quantity and condition of their order upon receiving it.

Any issue must be reported to us within 5 working days from the date of delivery.

Please email us at support@renyimen.my with the following information:

  • Order number or invoice

  • Name and contact number

  • Clear photos of all products received

  • Clear photos of the outer packaging, where relevant

  • Clear photos showing the issue, defect, or discrepancy

  • Product batch code, where available

We may be unable to assist if the issue is reported after the stated timeframe, if supporting evidence is incomplete, or if the product has been discarded, fully consumed, or not kept in its original condition.

Refunds May Be Considered For

Refunds may be considered in the following situations:

  • The order was not fulfilled due to an issue caused by Anywhere Door Sdn Bhd

  • The order was cancelled by Anywhere Door Sdn Bhd due to stock, operational, or other extenuating circumstances

  • The order could not be fulfilled by our appointed logistics partner

  • Missing items in the order

  • Incorrect order quantity delivered

Refunds are subject to verification and approval by Anywhere Door Sdn Bhd.

Exchanges May Be Considered For

Exchanges may be considered in the following situations:

  • Wrong product delivered

  • Product received with a manufacturing defect

  • Product received in unsatisfactory condition due to a confirmed issue before or during fulfilment

For approved exchanges, we may arrange for product collection, request return of the affected product, or ask you to deposit the product at our retail store, depending on the situation.

Returned products must be in the same condition as delivered, with original packaging where possible. We will not accept returned products that show signs of misuse, intentional damage, improper storage, or substantial consumption.

Defective Products

If you believe that a product is defective, please contact us within 5 working days from the date of delivery.

Please include:

  • Order number or invoice

  • Clear photos of the product

  • Clear photos showing the nature of the defect

  • Product batch code, where available

  • Photos of packaging, where relevant

We may request that the affected product be returned to us for verification. If the product has been fully consumed, discarded, or is almost empty, we may be unable to offer an exchange or refund.

Delivery and Courier Issues

We take reasonable care to pack our products securely. However, once an order has been handed to the courier or delivery provider, we cannot fully control how the parcel is handled during transit.

Minor movement, cosmetic damage to outer packaging, or breakage caused by courier handling may occur and will be assessed on a case-by-case basis.

For confirmed delivery discrepancies, failed delivery by the logistics provider, missing items, or wrong items delivered, please contact us within 5 working days of delivery.

Approved Refunds

If a refund is approved, it will be processed to the original payment method where possible.

Refund processing time may vary depending on Shopify, payment gateway, bank, or card provider processing times.

Shipping fees, handling fees, and delivery surcharges may not be refundable unless the refund is due to an error caused by Anywhere Door Sdn Bhd or as required by applicable law.

Approved Exchanges

If an exchange is approved, we will advise you on the next steps.

Depending on the case, we may:

  • Arrange courier collection

  • Request that the affected product be returned to our retail store

  • Send a replacement product

  • Offer an alternative product of similar value

  • Provide another suitable resolution at our discretion

Final Sale Items

Food products, confectionery items, cookies, festive gift sets, promotional items, seasonal items, and customised or specially arranged orders are treated as final sale, except where there is a confirmed issue that qualifies under this policy or where required by applicable law.

Contact Us

For refund, return, exchange, or order issue requests, please contact us at:

Anywhere Door Sdn Bhd
84 Jalan Hang Jebat
75200 Melaka
Malaysia

Email: support@renyimen.my
Website: www.renyimen.my
Contact: +6016-6256296