Privacy policy

 

Last updated: June 22, 2026

Anywhere Door Sdn Bhd, trading as Anywhere Door 人意门 (“Anywhere Door”, “we”, “us”, or “our”), operates this website and online store at www.renyimen.my (the “Website”). Our store is powered by Shopify, which helps us provide our online shopping services, including product browsing, checkout, payment processing, order fulfilment, customer communication, and related website features.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our Website, make a purchase, create an account, subscribe to marketing communications, contact us, or otherwise use our products and services.

This Privacy Policy is intended to comply with the Personal Data Protection Act 2010 of Malaysia (“PDPA”), including applicable amendments, regulations, standards, and guidelines.

By using our Website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information” or “personal data”, we are referring to information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with our Website and services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping or delivery address, phone number, and email address.
  • Payment and transaction information including payment method, payment confirmation, transaction details, and order records. Full credit card or debit card details are generally processed securely by Shopify and/or our payment service providers. We do not intentionally store full payment card details on our own systems.
  • Account information including your username, password, preferences, and settings, if you create an account.
  • Transaction information including the items you view, add to cart, purchase, return, exchange, cancel, and your past transactions.
  • Communications with us including information you provide when contacting us for customer support, product enquiries, order updates, or other requests.
  • Device information including information about your device, browser, network connection, IP address, and other online identifiers.
  • Usage information including information about how and when you interact with or navigate our Website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use our Website, communicate with us, subscribe to updates, or otherwise provide us with your personal information.
  • Automatically through the Website, including from your device, browser, cookies, pixels, tags, and similar technologies.
  • From Shopify and other service providers who help us operate our Website, process payments, fulfil orders, deliver products, provide customer support, perform analytics, or support marketing activities.
  • From delivery, payment, analytics, advertising, or other third-party service providers, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our services, including to process payments, fulfil orders, arrange delivery or pickup, process returns or exchanges, send order confirmations and service updates, provide customer support, maintain your account, remember your preferences, and improve your shopping experience.

This may include using your personal information to better tailor and improve our Website, product recommendations, customer service, and overall shopping experience.

Marketing and Advertising

Where you have consented or where permitted by applicable law, we may use your personal information for marketing and promotional purposes. This may include sending promotional emails or other marketing communications about Anywhere Door products, festive collections, gift sets, promotions, events, or related updates.

We may also use online advertising and retargeting tools, including through Shopify, Google, Meta, or other marketing platforms, to show you relevant products or services based on your interaction with our Website.

You may opt out of promotional emails at any time by using the unsubscribe option displayed in our emails or by contacting us.

Security and Fraud Prevention

We use your personal information to provide a secure payment and shopping experience, authenticate accounts, detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect our Website, business, customers, and legal rights.

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your enquiries, send order-related updates, manage customer requests, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws and regulations, respond to valid legal processes or lawful requests from authorities, maintain tax, accounting, audit, and business records, resolve disputes, enforce our terms or policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, to provide our services, or where required or permitted by law. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
  • With payment processors and financial service providers to process transactions securely.
  • With delivery, courier, logistics, and fulfilment providers to arrange delivery or pickup of your orders.
  • With marketing, advertising, analytics, and retargeting partners to help us understand customer behaviour, improve our Website, and provide relevant marketing, where permitted by law. Depending on where you reside, you may have rights to opt out of certain targeted advertising or marketing uses. You may contact us at support@renyimen.my if you wish to make a privacy-related request.
  • When you direct, request, or consent to our disclosure of certain information to third parties, such as when shipping products to you or using social media features.
  • With our affiliates or within our corporate group, where applicable.
  • In connection with a business transaction such as a merger, restructuring, sale of assets, or business transfer.
  • To comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, or protect the rights, safety, and security of our business, customers, users, or others.

We require service providers who process personal information on our behalf to handle such information appropriately and only for authorised purposes.

Relationship with Shopify

Our Website is powered by Shopify. Shopify collects and processes personal information about your access to and use of our Website in order to provide, protect, improve, and support the services provided to us and to you.

Information you submit through our Website may be transmitted to and shared with Shopify and Shopify’s service providers. Shopify and some third-party providers may be located in countries other than where you reside, and your personal information may be transferred, stored, or processed outside Malaysia.

In addition, Shopify may use certain information collected through our store, together with information from other merchants and Shopify services, to provide enhanced features that help operate, protect, personalise, improve, and grow the shopping experience. In some circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights over data processed by Shopify.

To learn more about how Shopify uses personal information, you may refer to Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en

Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate and maintain the Website.
  • Remember your preferences.
  • Maintain cart and checkout functions.
  • Analyse website traffic and performance.
  • Understand how visitors use our Website.
  • Improve products, services, and customer experience.
  • Support advertising, retargeting, and marketing activities.

You may control cookies through your browser settings. However, disabling certain cookies may affect Website functionality, including cart, checkout, and account features.

Third-Party Websites and Links

Our Website may contain links to websites, social media pages, payment providers, delivery partners, or other online platforms operated by third parties.

If you follow links to sites not controlled by us, you should review their privacy policies, security practices, and terms and conditions. We are not responsible for the privacy, security, content, accuracy, or reliability of third-party websites or platforms.

Children’s Data

Our Website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in Malaysia without appropriate consent.

If you are the parent or guardian of a child who has provided personal information to us, please contact us using the contact details below so that we can take appropriate steps.

Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Any information sent to us over the internet may not be fully secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

If a data incident occurs, we will take reasonable steps to assess, contain, and respond to the incident, and we will notify affected individuals and/or relevant authorities where required by applicable law.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, fulfil orders, comply with legal, tax, accounting, or audit obligations, resolve disputes, or enforce contracts and policies.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or restrict access to it, subject to legal and business requirements.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to verification, legal limitations, or business record retention obligations.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Correct: You may have a right to request that we correct inaccurate or incomplete personal information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you, where applicable.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw your consent, including for marketing communications.
  • Right to Portability: Where applicable, you may have a right to receive a copy of your personal information and request that it be transferred to a third party, subject to legal requirements and exceptions.
  • Right to Complain: You may contact us if you have concerns about how your personal information is handled.

You may exercise your rights by contacting us using the contact details provided below. We may need to verify your identity before processing your request, as permitted or required by law. We will respond to your request within a reasonable time and as required under applicable law.

Managing Communication Preferences

We may send you promotional emails or marketing communications where you have subscribed, purchased from us, or otherwise provided consent where required.

You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails or by contacting us.

If you opt out of marketing communications, we may still send non-promotional messages, such as order confirmations, payment updates, delivery notifications, account notices, or customer service replies.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below so that we can review and respond to your concern.

Depending on applicable law, you may also have the right to lodge a complaint with the relevant data protection authority.

International Transfers

As our Website is powered by Shopify and may use third-party service providers, your personal information may be transferred to, stored, or processed outside Malaysia.

Where personal information is transferred outside Malaysia, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Website, services, operational requirements, or legal and regulatory obligations.

We will post the revised Privacy Policy on this Website and update the “Last updated” date. You are encouraged to review this Privacy Policy periodically.

Contact

If you have any questions about this Privacy Policy, wish to access or correct your personal data, withdraw consent, or make a privacy-related request, please contact us at:

Anywhere Door Sdn Bhd
84 Jalan Hang Jebat
75200 Melaka
Malaysia

Email: support@renyimen.my
Website: www.renyimen.my

Business hours: Monday to Friday, 10:00 AM to 5:00 PM